Important: This Privacy Policy applies to all users of the pkr565 platform at https://pkr565.cam. By using our site, you acknowledge that you have read, understood and agreed to the collection and processing of your personal data as described in this document. If you do not agree, please stop using the platform immediately.
Introduction
pkr565 ("we", "us", "our", "the Platform") is an English-language online betting information and entertainment platform serving Pakistani users and other permitted audiences. We are committed to protecting the personal data of every user who interacts with our platform.
This Privacy Policy describes how pkr565 collects, uses, stores, protects and, where necessary, shares personal data in connection with the services available at https://pkr565.cam. It applies to data collected through the website, through communications with our support team, and through any other interaction you have with pkr565.
This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly. In the event of any conflict, this Privacy Policy shall govern in relation to data protection matters.
Definitions
Throughout this Privacy Policy, the following defined terms apply:
- "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, directly or indirectly. Examples include your name, email address, IP address and CNIC number.
- "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, alteration or deletion.
- "Data Controller" — the entity that determines the purposes and means of processing Personal Data. pkr565 acts as the Data Controller for data collected through this Platform.
- "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller, under a contractual arrangement.
- "User" / "you" — any individual who accesses or uses the pkr565 Platform.
- "Cookies" — small text files stored on your device by a website to retain preference and session information.
- "KYC" — Know Your Customer procedures, including identity and age verification.
Data We Collect
pkr565 collects personal data through several channels. The categories of data collected and the circumstances of collection are described below.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number | Account registration, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, support enquiries |
| Technical Data | IP address, browser type, device identifiers, operating system | Automatic collection on site access |
| Usage Data | Pages viewed, links clicked, session duration, referral URL | Automatic collection via analytics tools |
| Communications Data | Support chat transcripts, email correspondence content | When you contact our support team |
| KYC Documents | CNIC scan, passport image, selfie / liveness check, proof of address | Submitted through the secure verification portal |
| Preference Data | Responsible gambling limit settings, language preferences | Set by you within your account settings |
KYC Document Security: Identity documents — including CNIC scans, passport images and liveness selfies — must only be submitted through the Platform's official HTTPS-secured verification portal. Never send sensitive documents via email, messaging applications or any unsecured channel. pkr565 will never ask for document submissions through unofficial channels.
Legal Basis for Processing
pkr565 processes Personal Data only where a valid legal basis exists. The legal bases we rely upon for processing your data are as follows:
4.1 Contractual Necessity
Processing is necessary to perform our obligations under the Terms & Conditions you have agreed to — for example, maintaining your account, processing KYC verification and providing platform access.
4.2 Legal Obligation
Processing may be required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, age verification requirements and responses to lawful requests from competent authorities.
4.3 Legitimate Interests
We may process data where it is in our legitimate interests to do so and those interests are not overridden by your rights — for example, fraud detection, platform security monitoring, analytics to improve our services and managing support communications.
4.4 Consent
Where processing is based on consent — for example, sending marketing communications or placing non-essential cookies — we will request your explicit consent. You may withdraw consent at any time by contacting us at [email protected] or adjusting your account preferences. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
How We Use Your Data
pkr565 uses the Personal Data it collects only for the purposes described in this Policy. Your data will not be used for any purpose incompatible with the reason it was originally collected, except with your additional consent or as permitted by applicable law.
The specific purposes for which we process your data include:
- Account creation and management — to register and maintain your pkr565 account and verify your identity;
- KYC and age verification — to confirm that you meet the minimum age requirement (18+, or higher where required by the applicable operator/licence jurisdiction) and to prevent underage access;
- Security and fraud prevention — to detect, investigate and prevent fraudulent transactions, account takeovers and other security incidents;
- AML compliance — to monitor transactions for suspicious activity and fulfil anti-money-laundering reporting obligations;
- Customer support — to respond to your enquiries, resolve complaints and provide account assistance;
- Responsible gambling — to administer self-exclusion requests, deposit/loss/session limits and related player-protection tools;
- Platform analytics and improvement — to understand how users interact with the Platform and improve content, performance and usability;
- Marketing communications — to send promotional content where you have given explicit consent, and to manage opt-outs promptly;
- Legal compliance — to comply with applicable laws, court orders, regulatory guidance and lawful authority requests.
Data Sharing & Disclosure
pkr565 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We may share data with third parties only in the limited circumstances described below:
6.1 Service Providers & Data Processors
We engage trusted third-party service providers — including hosting providers, analytics platforms, identity verification specialists and customer support tools — to process data on our behalf. These processors are contractually bound to process data only in accordance with our instructions and to maintain appropriate security standards.
6.2 Legal and Regulatory Authorities
We may disclose Personal Data to law enforcement agencies, regulatory bodies or courts where required by applicable law, a valid legal process (such as a court order or subpoena) or to protect the rights, property or safety of pkr565, our users or the public.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring or sale of all or part of pkr565's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer and the privacy implications.
6.4 Aggregated and Anonymised Data
We may share aggregated statistical information — from which no individual can be identified — with third parties for analytics, research or promotional purposes. This information is not Personal Data and is not subject to this Privacy Policy's restrictions on data sharing.
pkr565 will not share your Personal Data with third parties for purposes incompatible with those described in this section without your prior consent.
Data Retention
pkr565 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law and regulation.
The following general retention principles apply:
- Account data is retained for the duration of your active account relationship with pkr565, plus an additional period as required for legal and compliance purposes following account closure;
- KYC and identity documents are retained for the period required by applicable AML and regulatory obligations, which typically ranges from five to seven years following the end of the customer relationship;
- Support communications are retained for a reasonable period to enable resolution of ongoing issues and to maintain a record of support interactions;
- Technical and usage data collected for analytics purposes is typically retained in anonymised or aggregated form after a defined active period;
- Marketing consent records are retained for as long as consent remains active, plus a reasonable period thereafter to demonstrate compliance.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures.
Data Security
pkr565 implements appropriate technical and organisational security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure and unauthorised access.
Security measures in place include, but are not limited to:
- TLS/HTTPS encryption for all data transmitted between your browser and our servers;
- Encryption of sensitive data — including identity documents — at rest;
- Access controls that restrict data access to authorised personnel with a legitimate operational need;
- Two-factor authentication (2FA) options for user accounts;
- Regular security reviews and vulnerability assessments;
- Staff training on data protection obligations and secure data handling procedures.
While pkr565 takes data security seriously, no system is completely immune to security risks. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law, within the timeframes specified in that law.
You play an important role in account security too. Use a strong, unique password, enable 2FA where available, and never share your login credentials with any third party. Report suspected unauthorised access to [email protected] immediately.
Cookies & Tracking Technologies
pkr565 uses cookies and similar tracking technologies to operate the Platform, understand user behaviour and improve the user experience. This section explains the types of cookies we use and how you can manage your preferences.
Essential Cookies
Required for the Platform to function correctly. These include session cookies that maintain your login state and security cookies that prevent cross-site request forgery. Essential cookies cannot be disabled without breaking core platform functionality.
Analytics Cookies
Used to collect anonymous statistical data about how users navigate the Platform — such as which pages receive the most visits and how long users spend on specific sections. This information helps us improve the platform experience. Analytics cookies are only placed with your consent where required.
Preference Cookies
Store your stated preferences — such as language selection or responsible gambling limit settings — so that they are remembered between sessions. These improve your experience by avoiding the need to re-enter preferences on each visit.
Marketing Cookies
Where used, marketing cookies track your visits to the Platform to enable us or our partners to display relevant promotional content. Marketing cookies are only placed with your explicit consent and can be withdrawn at any time through your browser settings or by contacting us.
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed guidance on managing cookies in your browser, refer to the official help documentation of your browser provider.
Children's Privacy
pkr565 is strictly an adults-only platform. We do not knowingly collect, process or retain Personal Data from individuals under the age of 18, or under the higher minimum age required by the applicable operator or licence jurisdiction.
If we become aware that Personal Data has been collected from a person below the applicable minimum age — whether through self-disclosure, parental notification or our own KYC procedures — we will take immediate steps to:
- Suspend or close the relevant account;
- Delete all associated Personal Data from our systems to the extent permitted by applicable legal obligations;
- Notify relevant parties as required by applicable law.
If you are a parent or guardian and believe that a minor under your care has accessed pkr565 or submitted Personal Data to us, please contact us immediately at [email protected] so that we can take appropriate action.
Your Rights
Subject to the applicable laws of your jurisdiction, you have a number of rights in relation to your Personal Data held by pkr565. These rights are summarised below. To exercise any of these rights, contact us at [email protected]. We aim to respond to all verified rights requests within a reasonable timeframe and no later than required by applicable law.
Right of Access
You may request a copy of the Personal Data we hold about you and information about how it is being processed.
Right to Rectification
You may request correction of any inaccurate or incomplete Personal Data we hold about you.
Right to Erasure
You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may request that we restrict processing of your data in certain circumstances — for example, while you contest its accuracy.
Right to Data Portability
Where processing is based on consent or contract, you may request a structured, machine-readable copy of data you have provided to us.
Right to Object
You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
Right Not to Be Profiled
You have rights in relation to automated decision-making that significantly affects you. Contact us for more information about how profiling may apply to your account.
We may need to verify your identity before processing a rights request to protect your data from unauthorised disclosure. We will not charge a fee for reasonable requests. If a request is manifestly unfounded or excessive, we may decline it or charge a reasonable fee, and we will explain our reasons in writing.
Cross-Border Data Transfers
pkr565 may transfer Personal Data to service providers or data processors located outside Pakistan. Where such transfers occur, we take steps to ensure that your data receives a level of protection consistent with the principles set out in this Privacy Policy.
Safeguards for cross-border transfers may include contractual clauses requiring recipient organisations to maintain appropriate data protection standards, or reliance on recognised international data transfer mechanisms where applicable.
Pakistani users should be aware that Pakistan's data protection legal framework continues to develop. pkr565 monitors relevant regulatory guidance and updates its practices accordingly. This Privacy Policy does not constitute legal advice about the lawfulness of cross-border data transfers under Pakistani law.
Third-Party Links
The pkr565 Platform may reference or display information about third-party betting operators, payment services or sports organisations. pkr565 does not control these third parties and is not responsible for their privacy practices or the content of their services.
If you choose to access any third-party operator or service through information obtained from pkr565, you do so at your own risk and subject to that third party's own terms and privacy policy. We strongly encourage you to review the privacy policies of any third-party services you engage with before providing any personal information to them.
Pakistani User Notice
pkr565 serves a primary audience of Pakistani users — across cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — with content delivered in professional English. The following notices are specific to the Pakistani regulatory and legal context:
Legal Status of Gambling in Pakistan: Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. pkr565 does not claim to be licensed by any Pakistani governmental authority, the PTA, the State Bank of Pakistan or any provincial authority. Nothing in this Privacy Policy or on the pkr565 Platform constitutes legal advice. Users are solely responsible for assessing the legality of their activities under applicable local law.
References to Pakistani payment services — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are made for contextual familiarity only. These references do not imply that these providers endorse, support or are affiliated with gambling services, nor do they imply that these providers process gambling-related transactions on behalf of pkr565 or any referenced operator.
pkr565 does not pass personally identifiable data about Pakistani users to the PTA, the State Bank of Pakistan or any other Pakistani authority except as required by a valid legal process or applicable law. Users are encouraged to contact us at [email protected] if they have specific questions about how their data is handled.
Changes to This Privacy Policy
pkr565 reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the "Last updated" date at the top of this page. For material changes that significantly affect the way your Personal Data is processed, we will endeavour to provide advance notice via the Platform or by email where contact information is available and verified.
Your continued use of the pkr565 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and may request deletion of your account data as described in Section 11.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your data.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your Personal Data, please contact the pkr565 data protection team using the details below. We are committed to addressing all enquiries promptly and transparently.
Data Protection Contact
Email: [email protected]
Support language: English (24/7). Urdu-language assistance available via selected channels.
Response timeframe: We aim to respond to all data protection enquiries within a reasonable period and no later than required by applicable law.
Document security reminder: Please do not submit identity documents, CNIC scans, passport images or other sensitive personal documents via email or messaging services. All KYC documentation must be submitted exclusively through the official HTTPS-secured verification portal within the platform. pkr565 will never ask for sensitive documents outside of this secure portal.
You may also find answers to common questions on our FAQ page, or review your account rights and platform obligations in our Terms & Conditions.